Welcome to our Flower Delivery Leatherhead service. These Terms & Conditions govern your use of our online flower delivery services in Leatherhead and its surrounding areas. By placing an order through our website or platform, you agree to comply with and be bound by these terms. Please read them carefully before making a purchase. If you do not agree to these Terms & Conditions, please refrain from using our services.
These Terms & Conditions apply to all orders placed for flower delivery within Leatherhead and nearby areas. Whether you are an individual or a business customer, by ordering through our site, you acknowledge acceptance of these terms in their entirety.
To place an order for online flower delivery in Leatherhead, customers must follow the online ordering system on our website. The process involves selecting floral products, providing recipient and delivery details, choosing a delivery date (subject to availability), and completing payment through approved methods. Once your order is placed, you will receive an order acknowledgment via the website, confirming our receipt of your order. Please check all details carefully, especially the delivery address and recipient’s contact information, as we cannot be held responsible for orders delayed or undelivered due to incorrect details.
An order is considered accepted only after you receive a written confirmation from us, at which point a binding contract is formed. We reserve the right to refuse or cancel any order prior to confirmation if we are unable to fulfil your request due to product availability, payment issues, or other unforeseen circumstances.
We strive to provide accurate descriptions and images of our floral products for Flower Delivery Leatherhead. As flowers are natural products, actual items may vary slightly in colour, variety, or style from those pictured. In the event that a specific flower or product is unavailable, we reserve the right to substitute with an item of equal or greater value and quality. Such substitutions will be made considering the overall style, theme, and colour scheme of your chosen arrangement.
All products and services are offered subject to availability. We reserve the right to discontinue any product, service, or promotional offer without notice.
Our online flower delivery service covers Leatherhead and surrounding areas. Delivery charges, areas covered, and available time slots are clearly stated during the order process. We endeavour to deliver within the selected time and date, but delivery times cannot be guaranteed, particularly during peak periods, adverse weather, or circumstances beyond our control.
If the recipient is unavailable at the address provided, we may leave the flowers with a neighbour, at a safe location, or redeliver at a later time, in accordance with our policy. In all cases, you will be notified of the attempted delivery and the action taken. It is your responsibility to ensure the recipient is available to receive the flowers or make suitable alternative delivery arrangements.
Online payments for Flower Delivery Leatherhead must be made using approved payment methods, listed at checkout (e.g., debit/credit cards). All amounts are payable in Pounds Sterling (£) and prices include VAT (where applicable). Payment is taken in full at the time of ordering. Only upon receipt of cleared payment will your flower delivery order be processed for dispatch.
All payment details submitted are processed securely. We do not store your card details. If any payment is declined, your order will not be processed and you will be notified accordingly. We reserve the right to cancel or refuse any order pending payment verification.
If you wish to amend or cancel your order for Flower Delivery Leatherhead, you must contact us as soon as possible prior to the scheduled delivery date. Amendments and cancellations can usually be accommodated with at least 24 hours’ notice before the intended delivery date.
Cancellations made within the appropriate notice period will entitle you to a full refund. Where insufficient notice is given, and the order has already been prepared or dispatched, we may not be able to cancel or refund your payment. Refunds, when due, will be processed to the original payment method within a reasonable timeframe.
For most products ordered online, you have a legal right to cancel your order under the Consumer Contracts Regulations 2013 within 14 days of receipt. However, these regulations provide limited cancellation rights for perishable goods such as flowers. As such, please be aware that unless the flowers are faulty, wrongly delivered, or not as described, your right to cancel does not apply after your order has been prepared or dispatched.
Our Flower Delivery Leatherhead team takes pride in providing fresh, high-quality flowers. If your delivered flowers arrive damaged or not as described, notify us within 24 hours of delivery. We may require photographic evidence to help resolve the issue. Where appropriate, we will offer a replacement arrangement or refund, at our discretion. Claims made beyond 24 hours may not be considered due to the perishable nature of flowers.
It is your responsibility to ensure all details provided at the time of ordering are accurate and complete. This includes delivery address, recipient contact, and message card information. We cannot be held liable for late or failed deliveries resulting from incorrect or incomplete information provided by the customer. Please also ensure safe access for our delivery staff at the specified delivery location.
We accept liability for any loss or damage caused by our breach of these Terms & Conditions or due to our negligence, up to the value of the flower order in question. We do not accept liability for any indirect, consequential, or incidental losses or for any delays caused by circumstances beyond our reasonable control, including but not limited to, extreme weather, force majeure, or interruptions in supply chains.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited by law.
All personal information provided through our online flower delivery Leatherhead system will be processed in accordance with applicable data protection laws and our privacy policy. Personal information will only be used to process your order, arrange delivery, and maintain accurate records as required by law.
All content, images, and materials on our website are owned or licensed by us and are protected by intellectual property laws. You may use our website only for the purposes of ordering online flower delivery in Leatherhead and for personal, non-commercial reference. Any other use, reproduction, or distribution of our materials without our written consent is strictly prohibited.
We reserve the right to amend these Terms & Conditions at any time. Changes will be published on our website, indicating the date of the latest update. Orders placed prior to any amendment will remain subject to the terms in force at the time of placing the order.
These Terms & Conditions are set out for the benefit of Flower Delivery Leatherhead and its customers only. No third party has any right to enforce any provision of these terms under the Contracts (Rights of Third Parties) Act 1999.
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising out of or in connection with these terms or the provision of our flower delivery services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Should you have any questions or concerns regarding these Terms & Conditions, your order, or the online flower delivery process in Leatherhead and surrounding areas, please consult our customer support page for further information. We are committed to providing an efficient and responsive service and welcome all feedback to continually improve the customer experience.
These Terms & Conditions, along with our privacy policy, constitute the entire agreement between you and us regarding your purchase and use of our Flower Delivery Leatherhead services.
Note: These Terms & Conditions apply to all customers ordering for delivery to Leatherhead and its neighbouring areas via our online flower delivery system.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Leatherhead, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Leatherhead.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
