At Flower Delivery Leatherhead, we pride ourselves on delivering only the freshest flowers right to your door, whether your order is for a special occasion at home or a business event nearby. As a trusted local florist serving Leatherhead households and businesses, your satisfaction is our top priority. Every bouquet is crafted and delivered with care, ensuring your flowers arrive fresh and vibrant.
We guarantee the freshness of our flowers for at least 5 days from delivery, provided they are cared for correctly. This guarantee is our promise to you—every arrangement is hand-selected and prepared just before delivery in Leatherhead to ensure optimal quality and beauty.
If your flowers arrive damaged or in poor condition, please contact us within 24 hours of delivery. To help us resolve the issue quickly, we may ask for a clear photo of the damaged arrangement. Our priority is to put things right, whether that means delivering a replacement bouquet or arranging an alternative solution for you as soon as possible.
Your peace of mind is important to us. If you’re not satisfied with the condition or freshness of your flowers, please reach out to us within the 5-day freshness window. Depending on the nature of your concern, we can offer either a full refund or a replacement bouquet at the earliest convenience. Our team assesses every request with care and transparency to ensure a fair outcome for every customer.
For non-perishable items (such as gifts or vases included with your order), unopened and unused products may be returned within 14 days for a replacement or refund, provided they are in a resaleable condition. Please retain all original packaging when making a return.
Your experience matters to us. If you wish to make a complaint or provide feedback, please contact our team directly. We treat all complaints seriously and aim to resolve them swiftly and fairly. Our process includes a thorough review of your order and any issues raised, and we strive to respond with a proposed solution within 2 working days. If further investigation is needed, we will keep you updated at every stage until we reach a satisfactory resolution together.
As a dedicated local Leatherhead florist, we take great pride in supporting our community and providing a personal, reliable service. Whether you’re celebrating an occasion, sending sympathy, or simply brightening someone’s day, you can count on us for fresh, beautiful flowers and attentive customer care.
Thank you for choosing Flower Delivery Leatherhead. Your trust inspires us to maintain the highest standards in every bouquet we create and deliver.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
